GENERAL TERMS
Welcome to walsonstravels.com ("Website") and the & "Walsons Travels" Android and IOS app (collectively, "App"). The domain name of the Website and the App is owned by "M/s Walsons Travels and Tours Pvt. Ltd" ("we/us/our/company/our company/ Co./ Walsons/Walsons Travels/WalsonsTravels.com/Walsons Travels and Tours/ WTT"), a company incorporated under the provisions of the Companies Act, 1956. The customer(s) ("you/your/user(s)/traveller(s)/Tourist(s)/Passenger/the person(s)" use of the Website, App, services and tools are governed by the following terms and conditions ("Terms of Use") including the applicable policies which are incorporated herein by way of reference and constitutes a valid agreement between you and WTT. If you transact on the Website or App, you shall be subject to the policies that are applicable, as displayed on the Website and App for such transaction. Your use of this Website and App constitutes your binding agreement and obligation to all such terms, conditions, and notices which are subject to amendment without any notice by WTT. Any usage of the Website or App is subject to the following Terms of Use:
INFORMATION AVAILABLE ON THIS WEBSITE/ APP
By using this website/App, you acknowledge that the content provided is for general informational purposes only and is presented without any warranties or guarantees. Our publication of the content should not be interpreted as a guarantee of the quality or availability of any travel packages, plans, or advice. This website/App is intended for personal and non-commercial use, and your use of it is subject to certain conditions.
By accessing and using this website/App, you acknowledge and agree to the following terms and conditions.
Please note that by using this website, you agree to be bound by all these and following terms and conditions.
GENERAL NOTICE REGARDING BOOKING
We request you to read carefully and understand the contents of the tour brochure/itinerary, and the Terms and Conditions which are provided along with the booking form, with the itinerary, and other contents provided by our staff. These will be a part of the contract between you and the company once the booking is initiated
Third Party Account Information
By using WTT's website and app, the User grants WTT and its agents permission to access third-party sites, including banks and other payment gateways, as designated by them or on their behalf, in order to retrieve the requested details. While registering, the User should choose a password and maintain its privacy. The User is solely responsible for any activity that occurs while using their password or account. It is the duty of the User to notify WTT in writing immediately in the event of experiencing unauthorized use of the account or any other security breach. WTT will not be responsible for any loss incurred due to unauthorized use of the User's password or account.
Unregistered Users
Registered Users
Disclaimer
Governing Law and Dispute Resolution
The usage of this travel agent website is governed by the laws of India and is subject to the exclusive jurisdiction of the courts in New Delhi. In the event of any dispute, difference, controversy, or claim arising from or related to your use of this website, it shall be referred to the arbitration of a sole arbitrator appointed by https://www.walsonstravels.com. All arbitration proceedings will take place in New Delhi and will be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996, or any statutory modification or enactment thereof.
PAYMENT TERMS
The payment terms provided state that all services provided by the company are subject to full payment realization prior to the departure date. If payment is made by cheque, the package will only be delivered after the cheque is cleared. The company reserves the right to refuse accepting a cheque if there are less than 10 working days available until the departure date from the date of cheque presentation.
MODE OF PAYMENT
The mode of payment for the entire tour package can be done through Draft/Online transfers (NEFT, RTGS, etc.) or by cheque. Cash deposits above Rs.1,99,000/- are discouraged as they violate country norms and may attract penalties. Payment can also be made through a payment link. It is advised to inform the company official before making any payment through credit card or a link to authenticate the transaction and prevent phishing activities. Additionally, 02% extra charge will be deducted for cash deposits made directly into the company's bank accounts as a service fee charged by the banks
Bank Account Details
| Account Name: | WALSONS TRAVELS AND TOURS PVT LTD |
| Account Number: | 50200025251922 |
| IFSC Code: | HDFC0004296 |
| Bank: | HDFC BANK LTD |
| Branch: | NFC, MATHURA ROAD |
| Swift Code: | HDFCINBBDEL |
PAYMENT OF THE TOUR COST
IMPORTANT NOTE :
Dear Guests please Do Not Give CASH to any of our Travel Partners or Branch Offices. Walsons Travels will not be responsible for any Cash Payments. CASH Deposits should only be made at the Head Office in Delhi. If you are dealing with Agent please give them CHEQUE or Demand Draft in favor of "Walsons Travels & Tours Pvt Ltd" or alternatively you can also transfer the money in our Bank accounts mentioned online and show them the transfer receipt to confirm your services. Please keep the Head Office in New Delhi informed about all your conversations with the agents by sending an Email to care@walsonstravels.com or Call : +917827686081
TYPES OF TOURS OFFERED BY OUR COMPANY
Our company offers both customised and budget tour packages. The budgeted tour package is a low-cost option, and the services provided may not be as superior as those offered in the customized package. If you prefer a high-end luxury experience, we recommend opting for tailored tour packages that can be customized according to your needs and desires. These packages may include private transfers, superior-grade hotels, and a personal guide as per your request. Please note that private transfers refer to point-to-point transfers specified in the itinerary and do not imply a vehicle at your disposal 24/7. If you require a vehicle at disposal, it can be arranged upon your request, subject to confirmation from the Destination Management Company.
In budgeted packages, transfers are generally conducted via coach or shared transfers, and the seating capacity of the coaches depends on the number of passengers traveling in the tour. Air-conditioned coaches may be used, and it's important to note that smoking or consuming alcoholic beverages is not allowed in the interest of fellow passengers. When booking a tour package for destinations like Europe, USA, Saudi, or Australia, there may be long drives of 7-8 hours or more, depending on the chosen itinerary.
In budgeted group packages, the choice of airlines and hotels may not be available unless specifically opted for, subject to availability and prevailing prices. Sightseeing tours usually consist of a drive-through panoramic city tour with a few photo stops. In orientation city tours are conducted where passengers can see monuments from the outside, and there may be time allocated for shopping within the defined itinerary
For group tours, our company reserves the right to reassess the capacity to operate the tour group 30 days before the travel date to ensure a sufficient number of passengers. If there is an inadequate number of passengers, the company reserves the right to cancel the group package. In such cases, the company may offer an alternative tour package or provide a refund of the tour cost after deducting visa charges and facilitation charges. It's important to note that the cancellation of the group tour does not entitle you to claim damages for loss of time or any other reason.
TOUR COST INCLUDES AND EXCLUDES
All services provided to you will be as per the specifications, confirmations, and payments detailed in the itinerary and travel voucher handed over to you. If you choose to avail any additional services such as porterage, room service, laundry, charges, a-la-carte meals, alcoholic beverages, bottled water, soft drinks, paid toilets, or any other service not specifically included in the tour cost, then the payment for those services will have to be made by you separately.
NO LIABILITY OF THE COMPANY FOR THE SERVICES PROVIDED BY THE THIRD PARTY
In the event that you make a booking for travel services, including but not limited to insurance policies, international SIM cards, or activities operated by third-party operators (such as adventure sports), please note that the terms and conditions of those third-party operators will also apply to you. This includes their payment schedules, cancellation policies, refunds, and any other terms specific to their services. We cannot be held liable for any issues or liabilities arising from the terms and conditions of these third-party operators. It is your responsibility to review and comply with their terms and conditions.
Third party websites/App :
ROLE & LIMITED LIABILITY OF WTT
WTT acts as a facilitator and provides an online platform for users to select and book various types of accommodations, including hotels, home-stays, bed and breakfast stays, farmhouses, and other alternative accommodations.
All the information regarding the hotels, including their category, images, room types, amenities, and facilities, is provided by the hotels themselves to WTT. This information is provided for reference purposes only. If any discrepancies exist between the pictures displayed on the website and the actual settings of the hotel, it is the user's responsibility to raise the issue directly with the hotel and resolve it with them. WTT does not take any liability for such discrepancies and is not involved in the resolution process between the user and the hotel.
Unless WTT explicitly acts as a reseller in certain scenarios, WTT always functions as a facilitator, connecting the user with various service providers such as airlines, hotels, restaurants, bus operators, etc. (referred to collectively as "service providers"). WTT's responsibility is limited to providing the user with a confirmed booking as selected by the user.
Any issues or concerns faced by the user while availing such services will be the sole responsibility of the service provider. WTT will not be liable for any acts, omissions, errors, representations, warranties, breaches, or negligence on the part of any service provider.
Unless explicitly stated otherwise by WTT for a specific product or service:
COMPANY RESERVES THE RIGHT TO CHANGE THE ITINERARY WITHOUT ANY PRIOR NOTICE TO YOU
We reserve the right to alter, amend, change, or modify the tour package and itineraries before or during the tour. We will make all reasonable efforts to promptly notify you of any such changes or events, with sufficient advance notice during the booking process or prior to the tour departure. We kindly request your full cooperation in accepting these necessary changes. Therefore, we will not entertain any grievances from you during or after the tour regarding changes in the itinerary or services that we may be constrained to make. Such changes may be necessitated by factors beyond our control, such as force majeure events, strikes, fairs, festivals, sports events, weather conditions, traffic problems, overbooking of hotels or flights, flight or railway cancellations or re-routings, or the closure or restricted entry at a place of sightseeing, among others.
HOTEL
The company reserves the right to change the hotels mentioned in the itinerary, as they are indicative of the category of hotels provided and not a guarantee of specific hotels. The company will always provide a hotel of a similar category.
The selection of hotels at various destinations is made by the company's Destination Management Company (DMC) for various reasons. In certain countries like Europe, Middle East, USA, and other destinations, the chosen hotels may be located away from the city center to provide cost-effective options compared to hotels in the downtown or main city center. This may result in longer drives between the hotel and the main city. Upon check-in, we kindly request you to follow the instructions of the coordinator and hotel staff. Due to peak season and high occupancy, it may take some time to allocate your room, and your cooperation and patience are appreciated. Please note that air conditioning or fans may not be available in certain hotels due to climatic conditions.
The standard check-in time for hotels worldwide is usually 14:00 onwards, and the check-out time is no later than 12:00. Breakfast may not be provided on the day of check-in unless you have requested an early check-in, for which additional charges may apply.
Hotels may require a security deposit, and any damages will be adjusted against the deposit at the time of refund. If available, adjacent rooms, interconnecting rooms, king-size beds, or non-smoking cabins may be provided by the hotel, and additional charges may apply for these requests.
It is understood that the actual distance of each hotel from the city center is known and disclosed to you with the assistance of the hotel's website by our staff.
Requests for changing hotels will not be entertained after the booking is confirmed. If the user decides to upgrade or change the hotel independently, they agree to bear the associated charges and cannot claim reimbursement from WTT.
Once the user selects a specific category or star rating for a hotel, no claim or dispute regarding the hotel's star category or type will be entertained by WTT.
In the event of a change in hotel, the company will arrange alternate accommodation in a hotel of a "similar type" or "similar category." "Similar" refers to a hotel accommodation that costs almost the same rates. It does not imply that the similar hotel will be in the same vicinity as the originally mentioned hotel.
In cases where a hotel change occurs, the company will strive to provide the best possible hotel of a similar or upgraded category. If there is a degradation in the hotel compared to the originally booked one, the differential amount will be refunded based on a comparison of online rates on the particular date. The company's liability in such cases is limited to the differential amount, if any.
Please note that most hotels worldwide, as well as cruise vendors, may request a security deposit at the time of check-in. This deposit can be in the form of local currency or a charge on your credit card. The deposit is refundable at the time of check-out after settling any dues. It is your responsibility to arrange for the security deposit, and it is not included in the package cost. For the exact amount of the security deposit, we recommend checking the hotel website or contacting the hotel directly.
Our company cannot be held liable for the condition of the rooms or any of their amenities. If there are any issues with amenities such as Wi-Fi, air conditioning, security, or any other facilities in the hotel rooms, please bring them to the attention of the hotel management, who will make their best efforts to resolve any problems.
INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL
The hotel booking voucher issued by WTT is based on the information provided by the hotel regarding room availability. WTT cannot be held responsible for any failure on the part of the hotel to accommodate the user with a confirmed booking or provide satisfactory service. In case a hotel denies check-in to a user due to overbooking, system or technical errors, or unavailability of rooms, WTT's liability is limited to providing a similar alternative accommodation (subject to availability) or refunding the booking amount. Any other service-related issues should be resolved directly between the user and the hotel.
Hotels have the right to admit or deny admission to guests, including unmarried or unrelated couples or local residents, based on their policies. Suitable proof of identification may be required for couples, and WTT has no influence over these admission policies. WTT is not responsible for any check-in denial by the hotel due to these or any other reasons beyond its control, and no refund will be applicable in such cases.
RESPONSIBILITIES OF THE USER
The User shall be held liable for any damages caused, whether willfully or negligently, to the hotel property by themselves or their accompanying guests. The extent and amount of such damages shall be determined by the hotel. WTT shall not intervene in any way.
The primary guest must be at least 18 years old in order to check into the hotel.
The User must possess valid identification and address proof at the time of check-in. The hotel reserves the right to deny check-in to any User who fails to present valid identification.
The check-in time, check-out time, and any changes to these timings shall be in accordance with the hotel's policy and terms. Requests for early check-in or late check-out are subject to availability, and the hotel may charge an additional fee for providing such services.
ADDITIONAL CHARGES BY THE HOTEL
The booking amount paid by the User covers only the hotel stay. Some bookings may include breakfast and/or meals, as confirmed at the time of booking. Any additional services availed by the User at the hotel, such as laundry, room service, internet, telephone, extra food, drinks, beverages, etc., shall be settled directly by the User with the hotel.
During festive periods like Christmas, New Year's Eve, or other festivals determined by the hotel, hotels may impose a mandatory meal surcharge. All additional charges, including mandatory meal surcharges, must be settled directly at the hotel. WTT does not have the authority to waive these charges.
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
For security purposes, the User must provide accurate credit or debit card details to WTT. WTT may cancel the booking at its sole discretion if the provided bank or credit card details are found to be incorrect.
Payment can be made in Indian Rupees (INR) or any other specified foreign exchange/currency at the time of booking.
Some banks and card issuers may charge a transaction fee when the card issuer and the merchant location (defined by card brands such as Visa, MasterCard, American Express) are in different countries. If the User has any questions regarding fees or exchange rates applied, they should contact their bank or card issuing company through which payment was made.
Certain accommodation suppliers may require the User or other individuals on whose behalf the booking was made to present a credit card or cash deposit during check-in to cover any additional expenses that may arise during their stay. This deposit is unrelated to any payment received by WTT and is solely at the discretion of the hotel.
COACHES/BUS FOR TRANSPORTATION
Our company strives to provide air-conditioned coaches for city transfers, airport transfers, and vice versa. However, we do not take responsibility for any breakdowns that may occur due to various reasons. The coaches provided by the Destination Management Company (DMC) are typically between 3 to 10 years old.
Please note that in group tours, seat numbers are allocated on a rotation basis. In countries such as Europe and the USA, the maximum travel time by coach is generally 8 to 10 hours or more per day, considering normal road and traffic conditions. If you or any of your co-passengers miss any services due to delays, we shall not be liable to refund any amount. Furthermore, we will not be responsible for refunding any amount or providing compensation/damages for changes in the itinerary or missed services due to delays caused by your co-passengers or other reasons.
The transfers provided are usually on a Seat in Coach (SIC) basis, meaning you will be sharing the coach with other passengers. For coach transfers from the airport to the hotel, please be aware that you may need to wait for a longer duration as all passengers must clear immigration and gather at the airport meeting point.
We advise you to cooperate with the tour coordinator representing the Destination Management Company (DMC) to facilitate smooth coordination.
ROLE OF WTT
WTT solely functions as a technology platform that connects individuals seeking bus transportation with bus operators. It does not operate any buses or provide transportation services to the User. Additionally, WTT does not act as an agent for any bus operator during the provision of its technology platform services.
The bus ticket booking voucher issued by WTT to a User is based solely on the information provided or updated by the bus operator regarding seat availability.
The bus operator is responsible for providing information regarding amenities, services, routes, fares, schedules, bus types, seat availability, and any other relevant details pertaining to the bus service. WTT does not have control over the accuracy or reliability of such information provided by the bus operator.
LIMITATION OF LIABILITY OF WTT
As a technology platform facilitating transactions between bus/coach operators and Users, WTT assumes no responsibility for the operational aspects of the bus/coach operator. This includes, but is not limited to, the following:
RESPONSIBILITIES OF THE USERS
Users are advised to contact the bus/coach operator directly to obtain precise information regarding the boarding point or any other details related to their trip.
When boarding the bus/coach, Users must present a copy of their ticket/voucher along with a valid identity proof such as Aadhar card, Passport, PAN card, voter identification card, or any other government-issued identification.
It is mandatory for Users to arrive at the boarding location at least 30 minutes before the scheduled departure time.
Please note that all tickets issued are non-transferable/non-refundable and can only be used by the individual named on the ticket.
If a child above the age of 2 years is accompanied by the User, it is necessary to purchase a bus ticket at the regular fare, unless otherwise specified by a particular bus/coach operator in their terms and conditions.
CANCELLATION OF TICKET
Ticket cancellations can be made through the User's login on WTT's website or mobile application. Alternatively, Users can also cancel their tickets by contacting the customer care/executive number provided.
Please note that cancellation charges will apply, as indicated on the ticket or in the cancellation policy. The specific charges may vary depending on the ticket type and the policies set by the bus/coach operator.
CAB/ CAR / CAR RENTAL
The term "Cab/Car/Car Rental/Pvt Transfers" as used in this document encompasses all types of transport vehicles, including sedans, hatchbacks, sport utility vehicles (SUVs), multi utility vehicles (MUVs), and any other vehicle intended for passenger transportation. The term "Cab Operator" refers to all the operators who provide vehicles, with or without drivers, for cab services.
TYPES OF CAB BOOKINGS FACILITATED BY WTT
WTT offers the following options to its Users:
ROLE OF WTT AND LIMITATION OF LIABILITY
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
RESPONSIBILITIES OF THE USERS
To ensure a smooth trip, the User is required to adhere to the following guidelines:
It is important for the User to comply with these guidelines to ensure a safe and satisfactory trip experience.
DO's AND DON'Ts FOR THE USER
By following these guidelines, the User can contribute to a positive and pleasant experience during their trip with the Cab Operator.
The User should strictly adhere to the following guidelines:
By following these guidelines, the User can ensure a safe and compliant journey while using the services provided by the Cab Operator.
BAGGAGE POLICY FOR COACH TRANSFERS
It is recommended to travel with lightweight luggage and limit it to one suitcase and one soft handbag per person, as this can be easily accommodated inside the coach/bus. The ideal size of the baggage is advised to be within 158 cms (width + length + height). The permitted weight for check-in baggage is 20 kg, with an additional allowance of 5 kg for a day pack.
Please note that our company and the Destination Management Company (DMC) cannot be held responsible for any loss or damage to your baggage during transfers. It is the sole responsibility of the passenger to report any loss or damages to the local authorities, police, hotel, airline, DMC OR WTT. As the tour coordinator is primarily responsible for leading the group activities, personal assistance in such matters may be limited. Our company and the DMC cannot be held liable in this regard.
If you have insurance coverage, any claims for loss or damages to your property would need to be addressed directly with the insurance company according to the terms of the insurance policy.
It is important to take necessary precautions and ensure the safety of your belongings during the trip.
AIRLINES
Under no circumstances will the WTT be held liable for any loss of baggage caused by airlines, failure to provide preferred meals, denial of boarding, downgrading, or failure to accommodate passengers despite having confirmed tickets. The company is also not responsible for the quality or quantity of meals provided by the airlines, flight rescheduling, flight cancellation, change of flight schedule or routing. In such cases, any loss or inconvenience suffered by the passengers will not be the responsibility of the company. Passengers are free to pursue remedies against the concerned airlines at their own cost and risk, without involving the company.
The estimated travel time mentioned in hours is approximate and can vary depending on air traffic and weather conditions. Web check-in may not be available for group tickets, and seat allocation is at the discretion of the airlines.
Please note that if there is an unusual delay, cancellation, or landing delay of the flight, resulting in a reduction of days/nights in the tour package, the company cannot be held liable to compensate for the loss as it is beyond the company's control.
It is important to be aware of these conditions and factors that are beyond the control of the company when making travel arrangements.
TERMS OF THE AIRLINES
The airline tickets available through the website are subject to the terms and conditions set by the respective airline, including their cancellation and refund policies. WTT acts as a facilitator to assist users in booking flight tickets, and the actual service contract for utilizing the flight is always between the user and the airline.
Airlines have the right to reschedule flight times, change routes, or cancel flights without prior notice to WTT. As a facilitator, WTT does not have control or authority over airline logistics and is not liable for any direct or incidental loss that a user may incur due to such changes or cancellations.
It is important to note that different tickets on the same airline may have different restrictions and include different services at varying prices.
The baggage allowance for a specific fare is determined by the airline, and WTT does not have any involvement in setting these terms. Some fares shown during the booking process may be "hand baggage fares" that do not include free check-in baggage. In such cases, users will be required to pay separately for check-in baggage. The cost of adding check-in baggage to a booking may vary depending on the airline, and users are advised to contact the airline directly for detailed information on costs.
CODE SHARE
Some airlines have "code share" agreements with other airlines, which means that on certain routes, the airline selling or marketing the flight ticket does not operate its own aircraft to that destination. Instead, it collaborates with another airline to provide the flight. The partner airline is typically listed as "operated by" during the booking process.
If your flight is a code share, it will be clearly indicated to you during the booking process and before you make the payment. WTT will disclose any code-share arrangements to the user only if the ticketing airline has provided this information to WTT in the first place. It is important to review the details of your booking and the specific airlines involved in the code-share arrangement to understand which airline will be operating the flight.
PRICING
The total price displayed on the WTT website's payment page includes the base fare, applicable government taxes, and convenience fees. Users are required to pay the full amount before their booking is confirmed. Failure to pay the full amount may result in the cancellation of the booking by WTT. Users are responsible for paying all statutory taxes, surcharges, and fees that are applicable on the date of travel.
To qualify for infant fares, the child's age must be below 24 months for the entire itinerary, including both the onward and return journeys. If the child is 24 months or older on the return journey, the user will need to make a separate booking using a child fare. Infants or children must be accompanied by an adult according to the terms and conditions of the airlines.
TRAVEL DOCUMENTS
The User is solely responsible for ensuring that they possess valid travel documents, including identity proof, passport, visa, and any other required documents, to undertake their travel. WTT cannot be held liable in any way if the User is unable to travel due to not having valid travel documents.
The information provided by WTT regarding travel documents is advisory in nature and should not be considered conclusive. It is the User's responsibility to verify and comply with the travel document requirements of the airlines and jurisdictions they will be transiting through or visiting.
CHECK-IN TERMS
It is advisable for the User to check with the respective airlines directly to confirm the check-in timings for their specific flight. Generally, for domestic flights, check-in usually begins 1 to 2 hours before departure, while for international flights, it typically starts 3 to 4 hours before departure.
When traveling, it is important for the User to carry valid identification proofs, passports, visa, and any other age proofs that may be required by the airlines to verify the identity, nationality, and age of all passengers, including infants. These documents may be requested during the check-in process and at various stages of travel, so it is essential to have them readily available.
USE OF FLIGHT SEGMENTS
In the event that the User does not embark on the onward journey of a booking, the airline has the authority to automatically cancel the entire PNR (Passenger Name Record) associated with that booking. WTT does not have control over this cancellation process, and as a result, WTT is not obligated to provide alternate bookings to the User.
The cancellation penalty, if any, in such a scenario will be determined by the applicable airline rules. It is important for the User to review the terms and conditions of the airline regarding cancellations and penalties to understand the specific rules that apply in their situation.
CHANGES TO EXISTING BOOKING
Any changes made to an existing booking, such as alterations or modifications, may be subject to charges imposed by the respective airline. In addition to the airline charges, WTT may also levy a service fee for facilitating the changes. The User is responsible for paying the applicable charges for any alterations or modifications to their booking.
It is important to note that the charges for changes or modifications to existing bookings can vary depending on the airline's policy and fare class. The specific charges and policies for making changes should be reviewed and confirmed with the airline directly or as communicated by WTT.
REFUND
Refunds for cancelled bookings will be processed according to the fare rules and cancellation policy of the respective airline. It is important to note that refunds are subject to WTT receiving the refund amount from the airline. However, the convenience fee paid to WTT at the time of booking is non-refundable.
WTT charges a nominal cancellation service fee of Rs. 500 per passenger per sector for domestic air tickets and Rs. 1000 per passenger per sector for international air tickets.
If a cancellation is made directly with the airline, it must also be intimated to WTT to initiate the refund process. The processing time for refunds may vary depending on factors such as the mode of payment and the bank involved. The refund amount will be processed after deducting the WTT service fee, which is separate from the convenience fee.
The refund will be credited to the same account used for the payment. For example, if a credit card was used, WTT will initiate a charge reversal to the same credit card. If a debit card was used, the refund will be credited back to the same debit card.
In the case of partially utilized tickets that are cancelled and refunded, any upfront discount or promo code discount applied at the time of booking will be deducted from the refund amount.
GENERAL ADVISORY FOR FIRST TIME INTERNATIONAL TRAVELER WITH RESPECT TO THE AIRLINE CARRIERS
Our Company, in the best interest of its passengers traveling has detailed here under the general advisory with respect to the Airlines Carrier. It is important for passengers to review the terms and conditions of the airline carrier they are flying with and ensure that their passport, visa, and tickets have consistent and accurate names. Any discrepancies in the name as printed on the passport, visa, and ticket can lead to the cancellation of the visa and ticket, and the passenger will be responsible for any associated costs and expenses.
It is crucial for passengers to be aware that if they miss a flight during international travel, all subsequent flight tickets, including return flights, may be automatically canceled by the airline. In such cases, there will typically be no refund provided by the airline. This cancellation is done by the airlines to accommodate other potential passengers for onward and return journeys.
It is crucial for passengers to arrive at the airport on time and adhere to the scheduled departure times to avoid inconvenience or potential cancellations. Allow sufficient time for check-in, security clearance, and immigration procedures to ensure a smooth travel experience.
Policies regarding missed flights and subsequent cancellations may vary among airlines. Passengers should review the specific terms and conditions of the airline carrier they are traveling with to understand their individual policies. One day before departure, visit the concerned airline's website, contact the airline booking office, or their respective call centers in India to get updates on flight timings. Some airlines provide options to receive flight status updates through personal contact information provided during booking.
It is advisable to reach the airport at least three to four hours prior to the scheduled departure time mentioned in the itinerary. Heavy congestion on roads and additional time required for check-in, security clearance, and immigration procedures may cause delays. The boarding gate generally closes 30-40 minutes before departure. Check your boarding card and airport display boards for gate information and remain alert for any gate change announcements.
Advance web check-in on the airline's website or kiosk check-in at Indian and overseas airports (subject to availability) is recommended. Passengers who have checked-in in advance through online or kiosk modes can use separate baggage drop counters at Delhi and Mumbai airports.
Excess baggage beyond the prescribed limit set by the airlines will be charged at approximately 150% of normal fares. Visit the airline's website for the latest baggage policies.
Avoid putting valuables in checked luggage. Carry valuable items, medications with prescriptions, and drugs listed by their generic names, as brand names may differ in different countries.
Passengers may carry limited quantities of liquids, gels, or pastes in containers not exceeding 3 oz or 90 ml. Liquids in excess of 100ml are not permitted in hand baggage at check-in or transit cities and should be carried in a clear, transparent zip pouch.
Affix name tags with your contact number and proper address on your luggage for easy identification. Refer to the website of the concerned airline carrier for further baggage do's and don'ts.
Do not pack power banks or lighters in checked baggage as they may undergo extra security checks, potentially causing delays or being impounded by security agencies. Carry power banks in your hand baggage only, subject to security screening.
Listen carefully to announcements and avoid creating panic in case of flight delays or arrivals due to weather conditions or occasional equipment malfunctions. Directly coordinate with the airline carrier in such cases.
Do not misbehave or manhandle airport ground staff or airline crew. Such behavior may be considered a criminal offense and result in detention by airport authorities.
Check the international festival dates of the country you are visiting. Festivals such as Songkran Festival, Chinese New Year, Nyepi Festival, Ramadan, Eid, Thaipusam Festival, Holi, Durgapuja, Kumbh Mela, Diwali, and Ganesh Chaturthi, may affect travel plans and the availability of attractions. Verify the dates before initiating the booking process.
Purchase adequate travel insurance for valuables you are carrying and take measures to secure them, such as using safety locks on board. Occasional incidents have been reported in some countries.
For the few who suffer from travel sickness, we advise you to consult a doctor before traveling and take all appropriate measure and medicines to overcome the same.
LOSS OF BAGGAGE DURING AIR TRAVEL AND SURFACE TRAVEL COACH /CABS
Under no circumstances whatsoever shall our company be liable to you or any other person traveling with you for the temporary or permanent loss or damage to baggage or personal belongings by the airline or during coach transfers within the city or elsewhere. We assume no responsibility for any loss or inconvenience suffered by you in this regard. However, you are free to pursue remedies independently against the relevant service provider and lodge a claim with the insurance company for any losses or damages.
MEALS AND SPECIAL REQUEST
In outbound country travel, we cannot guarantee the availability of special Indian meals with the same taste as those in India. It is important to understand that the meals available in foreign countries will have different tastes and varieties. Our company cannot assure the provision of special meals as the menus are pre-set by the destination management company (DMC). Furthermore, we cannot guarantee special dietary requirements as they are provided at the discretion of the service provider.
However, we do take meal preference requests into consideration and communicate them to our service provider, who will try to accommodate them based on availability. Please note that the number of meals, including breakfast, provided by hotels corresponds to the number of nights booked, and it is a standard practice for hotels not to provide breakfast on the check-in date. Our company reserves the right to change the meal arrangements if necessary. In specific tour destinations such as Europe, USA, and UK, our company may offer a per-person dinner allowance of 10 GBP, 10 Euro, or 10 USD (depending on the destination) if you choose not to participate in an optional tour activity. However, this should be informed at least two days in advance.
Hotels may charge mandatory meal surcharges during festive periods like Christmas, New Year's Eve, or other festivals, as determined by the hotel. Any additional charges, including mandatory meal surcharges, must be settled directly with the hotel, and our company has no control over waiving these charges.
The meal menus for the outbound tour are pre-set and clearly indicated in the brochure. Requests for special meals beyond what is mentioned in the brochure will not be entertained by our company. WTT reserves the right to change the menu if circumstances require. If the user is unable to avail the meals mentioned in the menu for any reason, no claim can be made against WTT for the unutilized meal.
Please note that hotels worldwide serve breakfast at different local times, as specified in the confirmed booking voucher. Hotels do not pack or deliver breakfast to the room, and the meal must be consumed when served. If the user miss breakfast for any reason, no claim can be made for the same.
WTT may consider special requests for meals and room allocations at its discretion, provided that the respective service providers can accommodate them. WTT will make efforts to ensure that these requests are honored, but if they are not, we cannot be held liable for any claims. Any additional costs incurred for special meals or requests will be borne by the user and cannot be recovered from us.
If the user is unable to avail a meal due to WTT's fault, WTT's liability is limited to a proportionate amount of the payment made for that meal during the booking of the outbound tour.
VALID PASSPORT AND VISA
It is your sole responsibility to ensure that you possess a valid passport with at least 10 to 12 months of validity beyond your planned return date to India, along with the necessary visas and immigration clearances (if applicable). Our company reserves the right to refuse visa application after conducting an initial document screening if the provided documents are found to be unreliable or for any other valid reason determined by the company.
Please ensure that your passport meets the above-mentioned criteria, has an adequate number of blank pages, and is free from any damage, tampering, soiling, tearing, missing pages, or other forms of damage. Take extra care if your passport contains observations, has a validity exceeding 10 years, requires ECR (Emigration Check Required), or has any other discrepancies. Handwritten passports, passports with a validity of more than 10 years, or those with thumb impressions are not accepted, and in such cases, passport renewal is necessary.
Our company will schedule an appointment with the relevant embassy or VFS (Visa Facilitation Service) as required. However, it is advisable to ensure that there are no cuts, wounds, or application of henna on your hands before attending the biometric process. If you are accompanied by children below 5 years or between 5 and 16 years of age, special procedures may apply, and we recommend visiting the VFS or Embassy site for more information.
The final authority for entry into any country rests with the immigration authorities of the destination country. In some cases, despite being granted a visa and/or boarding pass at the destination port, there may be instances of deportation or visa withholding, refusal, or delay by the concerned embassy for reasons best known to them. In such situations, our company cannot be held liable for any loss or damage suffered by you.
Furthermore, we have contracted with Visa application professional companies who can assist you, upon request, in submitting your visa application. Separate charges will apply for this service, which may include visa fees and service charges. The assistance provided by these experts and professionals involves document preparation and submission of the visa application based on the documents provided by you. Please note that there is no guarantee or assurance from the company or our service provider that applying through them will result in obtaining the visa. The granting or non-granting of a visa is solely at the discretion of the embassy. The professionals will only assist in presenting your case in the best possible manner based on the provided documents. Even if your visa is not granted, you will still be liable to pay both the visa fees and service charges, which are non-refundable. Additionally, the amount due for visa fees must be paid separately. Please be aware that the decision to grant or reject visas and immigration clearance lies solely with the respective sovereign government, and the company cannot be held responsible for non-granting of visas or any resulting loss.
You must ensure that you submit all relevant documents and photographs within the prescribed time limit, as mentioned in the documentation checklist provided to you at the time of tour booking.
It is your responsibility to provide the company with all additional information, details, and documents to support your visa application. The company cannot be held liable for any clerical errors regarding names, attachment of incorrect photographs, duration, or type of visa (single/multiple entry) made by the embassy. It is your duty and responsibility to verify the visa, its validity, details, and correctness. You are fully responsible for any consequences resulting from the refusal to grant a visa, including corresponding cancellation charges.
If the visa application, whether submitted by you or on your behalf by the company, is rejected by the embassy or authorities due to inadequate submission of documents or any other reason, the company shall not be liable or responsible for the rejection.
By giving your consent, you acknowledge that if there is a need to mail passports for visas or proof of entry to different cities, the company has the right to use a reputable courier agency for this purpose. In the event of passport loss or delay during the transmission process, the company cannot be held responsible or liable to compensate for any resulting losses.
It is important to note that the cancellation of your tour due to non-availability of travel documents will not be affected solely by the fact that you applied for those documents through the company.
If you are applying for the visa yourself or on behalf of a passenger, it is your responsibility to thoroughly check and review all the documents and applications submitted in person. You must promptly provide a copy of these documents to the company through WhatsApp, email, physical submission, or any other appropriate means.
ROLE OF WTT AND LIMITATION OF LIABILITY
WTT acts solely as a facilitator for visa processing and cannot be held responsible for the approval or rejection of a user's visa in any way. The decision to grant a visa rest solely with the respective embassy, and we do not provide visa advisory or consultancy services. It is the user's responsibility to understand the visa requirements for their desired destination and provide instructions to us accordingly for initiating the visa application process.
WTT's role is limited to informing the user about the documentary requirements, collecting the necessary documents as provided by the user, and submitting them to the embassy or high commission. We provide information on visa application requirements based on the embassy's guidelines, but it cannot advise on the suitability of the documents or predict the likelihood of approval or rejection.
We may provide an estimate of the average processing time for visa applications, but it is the user's responsibility to approach us in a timely manner to secure the visa before the departure date.
Each country has its own specific requirements for passports and visas, which are subject to change without notice. While we strive to provide accurate and updated information, there may be instances where the necessary information is not available to us, and therefore, we cannot be held responsible for any inaccuracies in such information.
The approval or rejection of a visa application is solely at the discretion of the embassy or high commission. WTT does not assess or process visa applications. Approval or rejection depends on various factors, such as user-provided information, nationality, place of application, residence, gender, age, profession, recent travel history, and religion.
If required, the consulate, embassy, or high commission may request a face-to-face interview with the user at their sole discretion. WTT does not have a role in this process but will inform the user about the interview details as communicated by the embassy or high commission.
WTT may also appoint third-party vendors for the visa application process in different countries. Such third-party vendors will be responsible for applying for visas on behalf of customers for the respective countries they have been appointed for. For visa applications that require the submission of passports, we will take all necessary steps to ensure the safe delivery of the passport to the user. However, we cannot be held liable if the passport is lost in transit or misplaced by the logistics service provider.
The countries for which visa application services are offered are mentioned in the visa section of the desktop site and the mobile app. The list of countries is subject to change at the discretion of us..
WTT shall not be held liable for the acts and omissions of any consulate, embassy, or authorities that may cause delays or result in the non-issuance of visas for any reason. Walsons Travels also cannot be held liable for any incidental costs or expenses incurred by the user in connection with visa processing. In certain instances, even when a visa is issued, the user may be denied entry as the final decision lies with the local immigration authorities.
In addition to visas, certain countries may have additional conditions that need to be fulfilled. For example, an "OK TO BOARD" approval may be required for users traveling to Dubai. Users understand that it is entirely at the discretion of the concerned airline/department to grant or reject "OK TO BOARD," and we has no role to play in this regard. We simply acts as a facilitator between the user and the relevant department/airlines for the application of "OK TO BOARD." Users are required to provide valid communication details (mobile number/email ID) at the time of applying for visa/OK TO BOARD services, as these will be the sole points of contact for timely updates on the status of the user's visa/OK TO BOARD application by us.
RESPONSIBILITIES OF THE USERS
By engaging us to facilitate the visa application process, the user authorizes us to file the necessary visa application, pay visa fees, and embassy charges on their behalf to the concerned embassy. The user agrees to promptly provide us with the required documents for visa processing. It is the user's responsibility to ensure that the submitted documents are genuine and the information provided is true and correct. We are not responsible for verifying the authenticity of the documents or information provided.
The user is also required to provide all necessary and accurate information to allow us to submit the visa application. This includes the user's name, address, contact details, holiday destination, and any other information deemed necessary for visa processing. Once we return the passport and documents to the user, it is their responsibility to verify that all required visas have been obtained and that the details mentioned therein are correct and match their travel itinerary. The user should also check their personal details on the issued visa for accuracy.
In the event of visa rejection, if the user wishes to reapply or appeal against the rejection, we will strictly follow the user's instructions. The reapplication or appeal will be treated as a fresh transaction, and the user will be responsible for paying the applicable fees for the reapplication or appeal process, along with our service fee. Unless otherwise requested by the user, we will not initiate the reapplication of any visa application.
In certain cases, the third-party vendor appointed by us may refuse to submit the user's visa application based on the user's credentials and the documents submitted. This will only occur if the vendor determines that there is a substantial risk of the visa being rejected. If additional documents are required, the user will be informed, and the application will be submitted only if the additional documents are provided and found to be in order. However, if the vendor does not submit the application, the visa fee will be refunded, but our service fee/convenience charges will remain nonrefundable.
PAYMENTS AND OTHER CHARGES
The user will be charged a service fee/convenience charge for the services provided by us, including the submission of the visa application on the user's behalf to the concerned embassy. This service fee is separate from the visa fees, embassy charges, and any other fees required by the embassy. The user is responsible for paying the service fee to us when engaging our visa-related services. Please note that the service fee is non-refundable, even if the user decides not to submit the visa application or if the application is rejected.
Any additional charges incurred by us for logistics purposes, such as document pickup, passport collection, courier charges, or any other costs beyond our regular scope of work, will be separately payable by the user to us.
Please be aware that embassy fees, taxes, and other charges that are beyond our control may change without prior notice from the embassies or government authorities. We cannot be held liable for such changes. Once the visa application is submitted to the respective embassy, these fees, taxes, and charges are non-refundable. These guidelines are set by the respective embassy, and we have no control over them.
FORCE MAJEURE
There may be exceptional circumstances where WTT/DMC and/or the Service Providers are unable to honor confirmed bookings due to various reasons, such as acts of God, labor unrest, insolvency, pandemics, epidemics, business exigencies, government decisions, terrorist activities, operational and technical issues, route and flight cancellations, or any other reasons beyond the control of Walsons Travels. If we have prior knowledge of such situations that may result in the dishonor of bookings, we will make our best efforts to provide a similar alternative to the User or refund the booking amount after deducting applicable service charges/convenience charges, if supported and refunded by the respective service operators. The User acknowledges that we acts as a facilitator of the booked services and products and cannot be held responsible for any such Force Majeure circumstances. The User should contact the Service Provider directly for any further resolutions and refunds.
The User agrees that in the event of non-confirmation of a booking due to technical reasons (such as network downtime, disconnection with third-party platforms like payment gateways, banks, etc.) or similar failures, WTT's obligation shall be limited to refunding the booking amount, if received from the customer. Such a refund shall fully discharge us from all liabilities related to that transaction. Any additional liabilities, if applicable, shall be borne by the User.
In no event shall WTT will be liable for any direct, indirect, punitive, incidental, special, or consequential damages, including damages for loss of use, data, or profits, arising out of or connected with the use or performance of the Website or any other Sales Channel.
Neither party shall be responsible or deemed in breach of these Terms due to any delay or failure in the performance caused by an event or circumstance that the affected party is unable to prevent or avoid, including but not limited to acts of God, government regulations, transportation disruptions, strikes, lock-outs, trade disputes, terrorist attacks, haze, sabotage, riots, civil disturbances, insurrections, national emergencies (whether actual or legal), blockades, acts of war (declared or undeclared), etc. (referred to as a "Force Majeure Event"). The non-performing party shall promptly provide written notice to the other party describing the details of the Force Majeure Event."
TRAVEL INSURANCE
If you are traveling to the UK & Europe, the cost of a basic travel insurance policy is included in the package you have booked, up to the age of 40 for passengers. If the passenger is 40 years and above, an additional premium linked to their age is payable. For details of risk factors, terms and conditions, please read the policy terms and conditions carefully before making a purchase.)
Our company's role is solely to facilitate the insurance coverage at the request of the passenger, with no other responsibilities or liabilities. This means that you have a direct contractual relationship with the insurance company, and you need to submit any claims directly to them. The insurance company will directly settle any claim amounts with you. In the event of a dispute between you and the insurance company regarding compensation or any other matter, you are responsible for resolving it at your own expense. Please note that our company cannot provide assistance or bear any costs associated with arrangements for the transportation of a deceased person, including expenses for obtaining death certificates or conducting post-mortems. It is the responsibility of the relatives to make all necessary arrangements and bear the associated costs if they wish to visit the country where the tourist has passed away.
Please review the terms of the insurance policy for any discrepancies. It is the insured person's sole responsibility to inform the insurance company and rectify any discrepancies. Our company will not be held responsible for any losses incurred by the insured person due to such discrepancies, if any.
For countries like Europe and the UK, overseas medical insurance coverage is mandatory for all travelers, regardless of age. However, we strongly recommend that every outbound traveler purchases a travel insurance policy for the duration of their travel.
It is a mandatory condition of booking that the user purchases holiday insurance.
TCS Compliance:
Tax Collected at Source (TCS) is applicable to bookings of 'Overseas tour packages'. An 'Overseas tour package' refers to a package that includes travel expenses, hotel stays, boarding, lodging, or similar expenditures related to visiting countries outside India.
According to the provisions of Section 206C(1G)(b) of the Income Tax Act, 1961, the User is responsible for paying TCS at the applicable rate, in addition to the package price, when booking an 'Overseas tour package'. Walsons Travels & Tours (WTT) will collect the TCS amount and deposit it with the government. WTT will also provide the User with the necessary documents or certificates to comply with the aforementioned provision.
During the booking process, the User is required to provide a valid PAN (Permanent Account Number) for themselves and the travellers. WTT will verify the PAN provided by the User to ensure compliance with the provisions of Section 206CC of the Income Tax Act. If the PAN is found to be invalid or does not belong to the User or travellers, WTT is obligated to cancel the booking and process the refund according to the applicable cancellation policy.
Furthermore, WTT will also validate the PAN of the User and travellers in accordance with the provisions of Section 206CCA of the Income Tax Act. If the User qualifies as a 'Specified person' based on this validation, the User agrees to pay TCS to WTT at the higher applicable rate under section 206CCA. If the TCS collected at the time of booking is lower than the applicable rate due to this validation, the User agrees to pay the additional TCS amount to WTT. Failure or disagreement to pay the additional TCS may result in the cancellation of the booking, and WTT will process the refund as per the cancellation policy applicable to that booking.
CANCELLATION POLICY
The company reserves the right to cancel or amend the booking made by you, if necessary, without providing any reasons. Such amendments or cancellations may be due to circumstances beyond the control of the company. In the event of cancellation or amendment, the company will make its best efforts to book alternative hotels for you, after confirming the dates with you. However, under no circumstances shall our company be responsible or liable for any compensation, damages, expenses, or business losses incurred by you as a result of the cancellation or amendment of the booked tour package. WTT will process the refund only after receiving a cancellation request/claim from the customer, travel agent, or corporate company through the mybooking section or email. Please note that once the wallet amount is used for any transaction, the remaining amount in the wallet cannot be transferred to your bank account but can be used for future bookings with us.
CANCELLATION OF BOOKING BY YOU
If you wish to cancel the booked tour package, you must notify us in writing through email. The communication will be deemed received by our company only after it has been received by our staff.
Cancellation charges will apply regardless of the reason for cancellation, including medical emergencies or pregnancy. You understand and acknowledge that these charges are genuine and are a pre-estimate of the damages that our company will incur due to your cancellation. In the case of group bookings, if cancellations are made for any reason, it will increase the cost for the entire group. This cost cannot be burdened upon other group members traveling, so the cancellation charges are set on the higher side to mitigate the loss that the company would incur due to your non-travel. However, our company makes its best efforts to minimize the loss for you in terms of the cancellation policy. It is clearly explained to you at the time of finalizing the itinerary. If the tour is 100% confirmed and delivered, there will be 100% cancellation charges."
CANCELLATION DUE TO REFUSAL/REJECTION OF VISA BY THE EMBASSY
The granting and rejection of Visas are solely at the discretion of the embassy. Our company acts only as a facilitator for obtaining the Visa. Under no circumstances shall the company be held liable or responsible for the rejection of Visa or any other related incidental or consequential loss, damage, cost, or expense. You are required to submit a copy of the Visa granted to you.
If the embassy informs us of the rejection of the VISA within the specified cancellation period, the applicable cancellation charges mentioned shall be applicable. You are required to submit the Refusal of Visa to us. To determine the applicable cancellation rates, the cancellation under this circumstance will be considered only when we receive the notification of Visa rejection from the embassy. If you choose to reapply for the VISA, then in that case, any cancellation charges shall be borne by you from the date of the second refusal, if any. If we receive no intimation from the embassy regarding the acceptance of the VISA application before the departure date of the tour, the maximum cancellation charges shall apply. All users traveling on an outbound tour must possess a valid visa (including transit visa) for all the countries they intend to visit or pass through as part of the outbound tour.
Users whose visas are not granted by the concerned consulates must immediately inform us about such rejection. We will deduct applicable cancellation charges, along with any additional visa expenses incurred, and refund the remaining balance amount, if any.
In the case of rejection, if a user wishes to reapply or appeal against the rejection of the visa, We will strictly follow the user's instructions. The reapplication or appeal will be treated as a fresh transaction, and the user will be responsible for paying the applicable fee for the reapplication or appeal process, along with the service fee to us. Unless otherwise requested by the user, We will not initiate the reapplication of any visa application.
CANCELLATION FOR WANT OF BALANCE PAYMENT
The tour package booked by you can be canceled if the balance payment for the tour package is not received. If, despite subsequent reminders, you fail to submit the balance payment, we reserve the right to cancel the tour package. In such a case, we will recover the balance amount, if any, from you after adjusting the advance payment received.
Please note that after applying the cancellation policy, if any amount is to be refunded, it will be remitted only by cheque. The cheque will be issued in the name of the person whose name the booking is made. The company does not accept requests for remittance of the amount to any third party or remittance in the form of cash, as it goes against company policy.
PROCESSING CHARGES
We reserve the right to charge a processing fee of 5% of the package cost if you withdraw the booking within 5 minutes after receiving the confirmation of the booking reference number from our end. Once the confirmation is conveyed, normal cancellation charges will be applied.
HOLIDAYS AMENDMENT & CANCELLATION CHARGES
If the tour is canceled for any reason, including visa rejection or voluntary cancellation by the user, the applicable cancellation charges mentioned in the brochure or itinerary will be applied. If no specific information regarding cancellation charges is provided, the following cancellation charges will apply:
REFUNDS
As a facilitator, we are responsible for assisting in the refund process for undelivered services or eligible refundable reasons. However, the actual refund amount is dependent on receiving the refund from the service provider or independent contractors. We cannot be held liable for any delay or non-refund of the amount by the respective service provider or independent contractors. In such situations, it is advised that the user directly contacts the service provider to make any claims for refunds.
If the user makes any changes to their accommodation during the tour, we will not provide any refund or compensation. The user will be responsible for paying any additional costs resulting from the accommodation changes.
If there is a delay in the refund beyond the specified period, our sole liability will be to refund the amount with interest calculated at the applicable bank rate until the refund is made. It is understood that no refund will be provided if the client is unable to utilize any services such as hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours, flights, packages, activities, etc., for any reason.
The refund will be credited to the same account used for payment. For example, if the user used a credit card, we will initiate a charge reversal to the same credit card. Similarly, if a debit card/bank account was used, we will credit the refund to the same debit card/bank account.
Please note that the refund process may take up to 45 days to be processed, if applicable.
FLIGHTS REFUNDS
Refunds for airline tickets will be processed in accordance with the fare rules and cancellation policy of the airline. It is important to note that these refunds are subject to us receiving the refund amount from the airlines. Please be aware that the convenience fee paid to us at the time of booking is non-refundable. We also charge a nominal cancellation service fee of Rs. 500 per passenger per sector for domestic flights and Rs. 900 per passenger per sector for international flights
If you choose to cancel your booking directly with the airline, please inform us as well so that we can initiate the refund process. The processing time for refunds may vary depending on factors such as the mode of payment and the bank involved. The refund amount will be processed after deducting our separate service fee, which is in addition to the convenience fee mentioned earlier.
The refund will be credited back to the same account used for payment. For example, if you made the payment using a credit card, we will initiate a charge reversal to the same credit card. Similarly, if you used a debit card/bank account, the refund will be credited back to the same debit card/bank account.
In the event of a cancellation and refund of partially utilized tickets, any upfront discount or promo code discount that was applied at the time of booking will be deducted from the refund amount.
Please be aware that if you cancel directly through the airlines, refunds will be provided according to the airline's charges, along with our service charge as mentioned above. Once the flight has departed or in the case of a no-show, we cannot entertain any cancellation requests. The refund amount for a no-show scenario is entirely dependent on the airlines, and we will refund the same amount to the customer that we receive from the airlines for such cases after deducting our fees said above.
TRAVEL DOCUMENTS/ OTHER BELONGINGS AND GENERAL ADVISORY
You are solely responsible for the safety and security of your documents, baggage, currency, and valuable belongings throughout the duration of the tour, including during airline travel, coach transfers, and hotel stays. If you lose essential documents such as your passport, visa, or tickets due to any reason, you will be held accountable for such losses. WE cannot be held liable for any loss or damage resulting from theft, accidents, negligence, or any other cause. However, if the loss is covered by your insurance policy, you are encouraged to file a claim directly with the insurance company and seek independent remedies as per the terms and conditions of your insurance contract.
It is advisable to keep photocopies and digital copies of all your travel documents, and it is recommended to provide copies to your relatives as well. When carrying foreign exchange, plastic currency, or traveler's cheques, it is advisable to retain the purchase receipts.
In the event that your baggage is lost or misplaced, it is your sole responsibility to take appropriate measures, including filing a complaint with the relevant authorities. Please note that the tour operator will not be able to accompany you to lodge a complaint, as it would inconvenience the group and consume time.
Please ensure that you have valid travel documents, including a passport, visa, airline tickets, and insurance, to participate in the tour. It is important to note that some countries may require your passport to be valid for at least six to nine months beyond the scheduled departure of the tour. If you choose to cancel your tour due to non-compliance with these requirements, please be aware that cancellation charges will be applied as per the company's cancellation policy. We advise you to declare any valuable items to the airline during the check-in process and pay any additional charges they may require to assume responsibility. Failing to do so may result in the airline invoking limitations of liability in accordance with international provisions.
HEALTH AND FITNESS
It is your responsibility to inform us about any pre-existing ailments or medical conditions that may affect your ability to fully enjoy the tour services. Upon receiving such disclosures, we reserve the right to cancel the bookings for the entire group, if necessary. We may also require you to undergo a medical test and provide a medical certificate of fitness for travel if deemed necessary.
Please note that it is not our obligation to check your medical condition. If you sustain any injuries during the tour or are unable to participate in any part of the tour due to your medical condition, we will not be liable to compensate you or provide any refunds for the non-utilization of services. It will be considered a voluntary decision on your part to skip the particular service, and it will be treated as a 'no-show,' resulting in a 100% deduction of the service amount.
In the event that your health deteriorates before boarding the flight, the airline carrier may refuse to accept you based on medical grounds. We advise you to carefully review and understand the terms and conditions of the airline carriers, as we cannot be held responsible for any consequences you may experience.
COVID19 RELATED TERMS & CONDITIONS
The User acknowledges that the recent outbreak of the COVID-19 pandemic, declared a national disaster by the Government of India, may result in situations where the end service provider cancels bookings or refuses to provide services to the User, without assigning any specific reason for such refusal. The reasons for refusal may include, but are not limited to, the User:
We assume no liability for the refusal of service by the end service provider in such cases. The User also agrees that any refunds, if applicable, for such bookings will be processed by us to the User upon receipt of the refund from the end service provider.
The User understands that due to the COVID-19 outbreak, the Central Government, State Governments, and other statutory bodies may issue detailed guidelines or standard operating procedures (SOP) that travelers must adhere to when undertaking travel. The User agrees to comply with all such guidelines/SOP while traveling. Failure to comply with these guidelines/SOP may result in the service provider or any authorized person disallowing the User from traveling. In such circumstances, we will not be held responsible for the refusal to travel, and any refunds, if applicable, will be strictly governed by the terms of the service provider.
The User acknowledges that the Central Government, State Governments, and various other bodies may require the downloading of the particular App(s) or the submission of a self-declaration form prior to entering transit points such as airports, railway stations, or during check-in at hotels, etc. Therefore, the User must ensure that they have downloaded such app(s) on their smartphone or provide any other required form of self-declaration when requested.
The User agrees that all bookings are subject to certain minimum medical well-being criteria specified by the Government/appropriate authority from time to time. The User should have no medical history of the COVID-19 virus within 28 days before the scheduled travel date, especially for inbound travel. In this regard, the User may be required to provide medical proof or a health declaration in the applicable format.
LIABILITIES
Before signing the contract/booking, it is advised that you carefully read and understand all the terms and conditions to comprehend your duties, responsibilities, and risks. We function as a tour organizer and facilitator, and we cannot be held liable for any loss, injury, or damage to life, limb, property, sickness, discomfort, or additional expenses incurred by you. We are not responsible for any direct, indirect, or consequential losses or damages suffered by you under any circumstances. If our liability arises from this contract, it shall not exceed the total amount paid for the tour by you. Our company cannot be personally held liable for any indirect, special, or consequential losses or damages.
We will not be liable for any refunds, compensation, or claims in the event of reduced days, postponement, or re-routing of any transport services due to any reason. As a booking agent, we act on behalf of the overseas tour operator or travel component supplier, primarily functioning as a holiday organizer. Please note that the information provided on our website and in printed brochures is based on the briefings received from Destination Management Companies (DMCs). If any information in the brochures or website is found to be inaccurate, we will update it as soon as we become aware of it. However, we cannot be held liable for any loss or damage resulting from such information. It is important to understand that we do not control or operate airlines, shipping companies, coaches, hotels, or transport services. Therefore, we cannot be held responsible for any loss or damage caused by these carriers, service providers, or hotels.
We act as a facilitator by connecting users with service providers such as airlines, hotels, restaurants, activities, and bus operators (collectively referred to as "Service Providers"), unless explicitly acting as a reseller in certain scenarios. Our liability is limited to providing users with confirmed bookings as selected by them. Any issues or concerns faced by users when availing services will be the sole responsibility of the Service Provider. We will not be liable for any acts, omissions, errors, representations, warranties, breaches, or negligence on the part of any Service Provider.
Unless explicitly stated as part of a specific product or service, we assume no liability for the standard of services provided by the Service Providers. We do not provide any guarantee regarding the quality or fitness of the services as represented. We also do not guarantee the availability of any services listed by a Service Provider.
By making a booking, users acknowledge that we simply provides a technology platform for booking services and products, and the ultimate liability lies with the respective Service Provider, not us. Thus, the ultimate contract for services is between the user and the Service Provider.
TOUR CONDITIONS
You are required to strictly adhere to the tour program and comply with the terms and conditions set by various contractors and third-party vendors, including hotels, airlines, destination management companies, cruise operators, insurance providers and us.
Punctuality is of utmost importance, and you must follow the designated time-lines of the tour. Failure to be punctual may result in missing your flight, coach, or meal, and no damages can be claimed from us in such cases.
As a member of the group, you are expected to conduct yourself in a manner that does not cause distress or annoyance to other tour participants. Any rowdy or indecent behavior may lead to your expulsion from the group at your own cost and risk.
Please note that there will be no refund or compensation for any services that remain unutilized, whether it is a matter of personal choice or due to your fault or circumstances such as illness, inclement weather, or any other reason.
DEFINITIONS
"Independent Contractors" refer to individuals or organizations such as hoteliers, airlines or shipping companies, railway or ferryboat owners, coach owners, cab owners, transportation providers, or any other entity selected to provide services to the User.
"Outbound Tour/Tour" refers to a tour organized by us outside/Inside India, which includes various types of tours such as brochure tours, Umrah tours, Hajj tours, Ziyarats, Domestic Tour, Corporate Tours, MICE, adventure tours, special tours, packages, cruises, sightseeing, carnivals, cosmos, star cruises, and more.
"Tour Cost" represents the total cost of all the services booked by the User for their outbound tour/Tour.
"Booking Fees" represent the non-refundable fee or token amount paid by the User at the time of booking.
"Brochure" refers to a catalog, leaflet, email, or any other document that provides details about the itinerary and activities included in an outbound tour/tour.
"Infant" refers to a person below the age of 2 years, while "child" refers to a person above the age of 2 years and below the age of 12 years.
ROLE OF WTT AND LIMITATION OF LIABILITY
We do not control or operate airlines, shipping companies, coaches, cars, cabs, hotels, transport vehicles, restaurants, kitchen caravans, or any other facilities or services mentioned in the Brochure. We will not be held responsible for any delays, improper service, or standard of service provided by any service provider or Independent Contractor. Additionally, we will not be liable for any injury, death, loss, or damage caused by the actions or defaults of hotels, airlines, shipping companies, cruises, coach owners, or tour operators who are independent contractors of ours.
Furthermore, we will not be held responsible for any acts or actions of co-travelers or co-passengers that result in injury, damage to life, limb, or property of the User, or interfere with the enjoyment or utilization of services provided on the outbound tour.
As a facilitator, we will not be liable for the following:
Our entire liability for any claims arising directly or indirectly from the tour will not exceed the total booking amount paid by the User. In exceptional circumstances where service operators, such as airlines, hotels, transportation providers, or others, are unable to honor confirmed bookings due to reasons like climatic conditions, labor unrest, insolvency, government decisions, operational issues, route or flight cancellations, etc., we will make our best efforts to provide similar alternatives or refund the booking amount after reasonable service charges, if supported and refunded by the service operators. However, we are not responsible for such circumstances, and customers should directly contact the service provider for resolutions and refunds. Our maximum liability in such events will be to refund the booking amount, subject to receipt from the service providers.
TOUR ARRANGEMENTS & OTHER ACTIVITIES
For tour arrangements such as carnival, cosmos, star cruise, amusement parks, museums, etc., the terms and conditions specified by the respective entities shall also apply.
It is the User's responsibility to arrive at the designated place of the tour's commencement and register with the representative of ours, tour guide, or tour manager at the scheduled date and time.
In the event that a User avails pre-tour services or a portion thereof, or uses the air tickets (included in the main tour cost) but fails to join the group for the main tour at the designated place, or cancels the tour after utilizing the air tickets or pre-tour arrangements, it will be considered a "no show," and there will be no refund for the unused pre-tour or main tour services.
We cannot be held liable for any hazards to the health, safety, and well-being of the User during the course of participating in any activities, including adventure sports, amusement park rides, ferry rides, sightseeing, or any other activity that may involve a risk of death or injury, whether as part of the outbound tour or undertaken independently by the User. Any incidental damage, loss, injury, accident, or death resulting from such activities will be solely at the User's own risk and liability, and not attributable to us.
PROMOTION & DISCOUNTS
We may occasionally introduce promotions and discount offers on tour packages, both internally and externally through advertisements. Some Users in the group tour may receive additional benefits as they are entitled to these promotions and discounts. Users who are not eligible or not entitled to the discounts or promotions cannot make claims for such privileges.
If we publish any travel scheme that offers discounts or benefits, we reserve the right to withdraw such schemes or discounts at any time.
Credit Policy for Travel Agents
If a travel agent or corporate company avails services from us using credit and fails to clear the outstanding amount within a specified timeframe, we reserve the right to take legal action against them. In such cases, interest rates may be charged at the discretion of WTT. Additionally, if any fraudulent activities or cheating is discovered by the travel agent, appropriate legal measures may be pursued by WTT.
TERMS AND CONDITIONS FOR AGENTS
Additional terms and conditions for Agents, Corporate, Sub Agents, B2B, B2B2B, and Users are as follows:
YOUR REPRESENTATIONS & WARRANTIES
You, as an agent, corporate, sub-agent, B2B, B2B2B, or user, represent and warrant that:
1. You have the legal right and ability to enter into this agreement and make the representations and warranties stated in these Terms.
2. All information submitted to us is true and accurate.
3. You are in compliance with all applicable laws, and you have made the necessary filings, declarations, and obtained the required approvals and registrations under applicable laws.
4. You have the capability to fulfill your obligations under the agreement in accordance with applicable laws.
5. You will keep your registration and account information up to date.
6. You will be responsible for all activities conducted using your account, even if such activities were conducted without your authority or permission.
7. You will not use the site for any unlawful or prohibited purposes as outlined in these Terms.
8. You shall not, at any time, directly or indirectly display, disclose, communicate, publish, promote, distribute, or share WTT's rates or inventory to any B2C/B2B channel. In this clause, "Inventory" refers to all of WTT's products and services listed on its system, and "Rates" refers to the individual pricing of each inventory item as available and mentioned on the system. B2C channel refers to direct availability to end consumers (travelers) on an online platform, while B2B channel refers to availability to agents, sub-agents, travel partners, and suppliers.
The above conditions are fundamental to the agreement, and any breach will result in the following consequences:
a) A penalty of $5,000 for each instance, payable upon first demand.
b) WTT may temporarily suspend or completely terminate the agreement at its discretion in case of a breach.
Please note that these additional terms and conditions are applicable to agents, corporate entities, sub-agents, B2B, B2B2B, and users.
YOUR RESPONSIBILITY
When you apply to use our services, you will receive an Agent Code/Agent ID/User ID and will need to select a password. These credentials are used to access certain services and are collectively referred to as your "Account." You acknowledge and agree that it is your responsibility to protect your Agent Code/Agent ID and password from unauthorized use. Walsons Travels and Tours will not be held liable for any unauthorized or misuse of your Agent Code, ID/Agent ID, or password.
Any advance amount paid by you will not accrue interest and must be utilized within 360 days from the date of payment. If the advance amount is not utilized within this 360-day period, the unutilized portion will be held in trust by us for your benefit for a period of 2 years from the date of payment. After this period, the unclaimed amount will be considered forfeited. It is your responsibility to claim any unutilized amount within this 2-year period.
Customers are responsible for maintaining accurate account information at all times, including credit card and contact details. You can update this information in your account settings.
TERMS AND CONDITIONS FOR THE PROVIDING OF SERVICES
Cancellations
For each booked and confirmed service, you will receive a specific cancellation or amendment deadline along with the corresponding charges that will be applied if you cancel or amend the booking after the deadline.
To avoid incurring cancellation or amendment penalties, it is necessary to cancel or amend your confirmed travel before the specified date and time stated in the cancellation and amendment deadline. Any bookings that are cancelled or amended after the deadline but before the check-in date will be automatically invoiced with the applicable cancellation or amendment charges. Please refer to the cancellation policy for more details.
No Shows
If a guest fails to show up at the accommodation/flights/tour without providing prior warning, it will be considered as a cancellation. In such cases, no refunds will be applicable.
Rates and Currency
All rates quoted are net and non-commissionable, and they include all taxes and service charges unless otherwise specified. However, any city taxes, resort fees, or other charges directly payable by the guests at the hotel are not included in the quoted rates.
You are required to pay the invoices in the same currency as they are issued. If you wish to settle the invoices in a different currency, we may allow it at our discretion, but the exchange rate will be determined by us.
Booking Procedures for Hotels & Apartments
You are prohibited from using the online booking system for any bookings other than FIT (Free Independent Traveler) bookings. If you intend to make a booking for 9 rooms or more, whether as individual bookings or as a consolidated booking with the same check-in and check-out dates, it will be considered a Group booking. In such cases, the Hotel reserves the right to cancel the booking if it is found to violate the booking procedure.
For all Group bookings, please contact us by writing an email to tours@walsonstravels.com
No Liability for Onward sales
Our contract is with you for the sale of travel components. When a guest purchases travel services, they contract with you and not us. It is your responsibility to handle the onward sale of travel components. We do not accept any liability for onward sales to guests, nor are we liable for any issues or problems that may arise with a travel service.
The classification of accommodations is provided to us by the accommodation supplier. We are not responsible or liable for any errors or inaccurate information provided by the supplier, including but not limited to images, descriptions, amenities/facilities, tariffs, reviews, and any other promotional or marketing information.
We are not responsible or liable for any disputes that may arise between you and a guest regarding the onward sale of a travel service. If any claims are made against us following an onward sale by you, you agree to indemnify us against all losses, fees, expenses, and costs associated with such claims.
Credit Card Chargeback
You have the option to use either your company credit card or the guest's/own credit card for bookings. However, when using a guest's credit card, it should only be used for bookings related to that specific guest.
It is your sole responsibility to ensure that a valid and genuine credit card is used for payment. You assume full liability for any losses or damages that may arise from the use of fake or stolen credit cards or any chargebacks.
In the event of a chargeback or disputed charge on the cardholder's credit card, any fees charged to Walsons by our credit card payment provider will be passed on to the cardholder. Please note that these fees are non-refundable.
ADM POLICY:
Any ADM arising due to the below mentioned reasons will have to be borne by the Travel Partner.
GDS Misuse
Refunds
The refund shall be made to the original instrument used at the time of booking. In the event WTT is unable to immediately refund the amount, such amount shall lie as future available credit for the customer.
Declaration
You warrant that neither You nor any of your clients, stake holders or directors are on the list of Office of Foreign Assets Control (OFAC), Specially Designated Nationals (SDN) or Blocked Persons. You shall immediately advise us in writing if you or any of your shareholders or directors or clients are placed on the above lists.
AVAILABILITY OF SERVICES
The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. You should check with your local Walsons authorized representative for the availability of specific products and services in your area, or contact WTT at care@walsonstravels.com
PRIVACY POLICY:
User shall also refer to WTT's Privacy Policy available on WTT's website which governs use of the Websites. By using the Website, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User’s personal information by WTT and its affiliates in accordance with the terms of the Privacy Policy.
LIMITATION OF LIABILITIES
In no event will we be liable to you for any direct, indirect, incidental or consequential damages or economic loss arising out of the Service or in connection with your website or any other services or products provided to you.
Walsons Travels.com, its officers, directors, owners, agents and employees shall in no way be liable to you or anyone else for any loss or injury resulting from the use of any Service/s.
Indemnification
The User acknowledges and agrees to indemnify, defend, and hold harmless WTT, its affiliates, sponsors, partners, employees, and their respective officers, directors, lawful successors, and assigns from any losses, liabilities, claims, damages, costs, and expenses (including reasonable legal fees, investigation costs, and interest charges) incurred by the indemnified parties. This indemnification applies to any losses or claims arising from the User's breach of representations or warranties, or failure to fulfill any obligations under the agreement.
The User acknowledges that they are solely responsible for complying with country-specific rules, regulations, and general codes of conduct. We cannot be held accountable for any breaches by the User in this regard. We reserves the right to withhold or forfeit any refund if the Customer is found to be in violation of the Terms and Conditions.
Copyright & Trademark
The products, services, and content displayed on our website are the property of Walsons Travels. Any unauthorized copying or use of the trademarked products and services without prior consent will be considered theft, and strict actions may be taken against the individuals, organizations, or companies involved.
We grant you a limited right to access, explore, use, and make transactions on its site. You agree not to misuse its materials and not to disrupt the operation of the site in any way. You understand that we endorse only the information, products, or services provided by itself and does not endorse any other information. Additionally, we do not guarantee that files available for download through the site will be free from viruses or other harmful components.
Cross Border Transfer and Privacy Shield Certified
Our registered office is located in India, but as a global company, we provide our services worldwide. We have partnered with various third-party service providers around the world. In order to ensure that you receive high-quality services wherever you travel, it may be necessary for us to share your information across borders. Please note that this sharing and transfer of information will be done in compliance with applicable laws.
We understand that data protection standards may vary across different countries. However, we take all necessary measures to ensure that your information is adequately protected and used in accordance with the applicable laws of the country in which it is transferred. This may include relying on appropriate cross-border transfer solutions, such as the EU-US Privacy Shield Framework, where applicable.
Our priority is to safeguard your information and ensure its security, regardless of the location of the third-party service providers or the transfer of data.
GOVERNING LAW & JURISDICTION
This Agreement and any matters related to it shall be governed, construed, and interpreted in accordance with the laws of India. In the event of any dispute or difference between the parties, you agree that the exclusive jurisdiction of the courts/tribunals shall be in New Delhi only.
AMENDMENT TO THE USER AGREEMENT:
We reserve the right to modify the User Agreement periodically. It is the responsibility of the User to regularly review the User Agreement for any updates or changes.
DISCLAIMERS
The site and all its content are provided "as is," "as available," and "with all faults," without any express warranties. Walsons Travels disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, and accuracy of the site's content. Walsons Travels does not guarantee the absence of viruses or other destructive properties, the accuracy or usefulness of the content, or the timeliness and currency of the information. Walsons Travels also disclaims any duties of reasonable care, workmanlike effort, or lack of negligence. The entire risk associated with the site and its content rests with the user.
We shall not be held liable for any damages or economic loss resulting from notifying authorities of potentially illegal content on your website or cooperating with law enforcement efforts. We take reasonable care in preparing brochures, web pages, and other documents but is not liable for typographical/printing errors. Staff assurances contrary to the terms and conditions should be obtained in writing to avoid future confusion.
You acknowledge that access or use of the website may be interrupted or prevented by factors beyond our control, such as unavailability of products and services, technical work on the website, or interruptions in internet or telecommunications services. We will not be held responsible for any loss or damage arising from such issues.
PAYMENT TERM
In the event of any variations in the payment terms, the billing cycle along with the due date of payment as mentioned in the invoice shall be treated as the final payment terms between the Parties.
Grievance Officer:
In accordance with Information Technology Act 2000 and the rules made hereunder, the name and contact details of the Grievance Officer are provided below:
Mr. Mohd Faisal
Walsons Travels and Tours Pvt Ltd
156-D-4, 3rd Floor, Sarai Jullena
Sarai Jullena
New Delhi -110025
Contact: +91-7827686081
E-mail: care@walsonstravels.com
Contact Us:
Please send any questions or comments (including all inquiries related to copyright infringement) regarding this Website/App to care@walsonstravels.com
You may write to us with your suggestions at:
Mr. Mohd Faisal
Walsons Travels and Tours Pvt Ltd
156-D-4, 3rd Floor, Sarai Jullena
Sarai Jullena
New Delhi -110025
Contact: +91-7827686081
E-mail: care@walsonstravels.com
This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical signatures.
I, do hereby state and confirm on behalf of myself and others availing the services booked by me, that I have perused the How to Book rules, Terms and Conditions, relevant WebPages, itinerary, user agreement, privacy policy and we accept and undertake to abide by the same.