Thank you for visiting Walsons Travels. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site/app or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: The privacy practices set forth in this privacy policy are for this website, mobile site, and mobile app only. If you link to other web sites by clicking external links of third parties that may be found on our site, please review the privacy policies posted on those sites.

Welcome to walsonstravels.com ("Website") and the & "Walsons Travels"  Android and IOS app (collectively, "App"). The domain name of the Website and the App is owned by "M/s Walsons Travels and Tours Pvt. Ltd" ("we/us/our/company/our company/ Co./ Walsons/Walsons Travels/Walsons Travels and Tours/ WTT"), a company incorporated under the provisions of the Companies Act, 1956., values the trust which a customer(s) ("you/your/user/traveler(s)/Tourist(s)/Passenger/the person(s)" places in WTT and Website/Site means the website(s), site(s), mobile site(s) and mobile app(s), WalsonsTravels.com (“Website”). Hence, we insist upon the highest standard of practices to ensure security of transactions and utmost privacy of customer information. We respect your need to understand how information furnished by you is being collected, used, disclosed, transferred and stored by us. In this regard, please read this privacy policy (“Policy”) to get familiarized about our information gathering and dissemination practice.

We assure you of our firm commitment to your privacy and the protection of your priceless information. The Policy contains information about the Website and the 'Walsons Travels' android and IOS app (such applications are collectively referred as the “App”). In order to endow you with the uninterrupted use of our services, we may collect and, in some circumstances, disclose information about you.

All data we collect about you will be held under Indian law. When you provide information through the site you will be providing it to us as a whole, and should be aware that it may be accessed from countries whose laws provide various levels of protection for personal data, not always equivalent to the level of protection that may be provided in your own country. We use your Internet Protocol [IP] address to help diagnose problems with our server and/or to administer our Web site. We will not pass on any information about you to any third parties. We will restrict access to any Confidential Information provided by you to our employees, consultants, representatives, advisors and agents who need to know such information for the purposes of approving, evaluating or otherwise participating in the process of providing services and ensure that such employees, consultants, representatives, advisors and agents are fully aware of and agree to be bound by the terms of this statement in writing, prior to disclosure of such information to them. Anyone who is on either our mailing or e-mailing lists may elect at any time not to receive any future promotional information from us, or to have their details suppressed from our mailing lists.

If you do not agree to the terms in this Policy, we kindly ask you to leave the website/App.

If you have any questions or concerns, regarding this privacy policy, you should contact our Customer Support Desk at care@walsonstravels.com

As you may know, a new European privacy regulation called General Data Protection Regulation ("GDPR") has come into effect on May 25, 2018. GDPR is designed to unify the current data protection privacy laws throughout the EU, and to enhance the rights of European residents to protect their personal information. The GDPR also applies to any business that offers its products or services to European residents.

We collect and use your personal information when you avail our services. For the purpose of the General Data Protection Regulation (“GDPR”), We have appointed a data protection compliance manager (hereinafter referred as “The Data Protection Officer”), who is responsible for overseeing any and all queries related to this Privacy Policy. In case you have any queries about this Privacy Policy, then you are requested to contact the data protection compliance manager using the details set out herein –

Full name of the Entity Walsons Travels and Tours Private Limited 

Attention The Data Protection Officer

Address 156, 3rd Floor, Sarai Jullena, New Delhi -110025

Email care@walsonstravels.com

Subject Data Protection Officer – Walsons Travels

By accessing our website and utilizing our services, you acknowledge that you have read and understood this Privacy Policy and the information collection and handling practices outlined in it.

Overview

This Privacy Policy describes in detail our policy and practices regarding our collection, use and disclosure of your personal data.

We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal data you provide us when you visit our website or use our services.

 Collection of your personal data

Personal data means any information about an individual from which that person can be identified, addresses, date of birth, password and payment information. It does not include data where the identity has been removed or otherwise anonymised (anonymous data).

1.We collect your personally identifiable information including but not limited to your (i) name; (ii) e-mail address; (iii) contact number; (iv) residential address; (v) credit/debit/bank account details; (vi) date of Birth; (vii) gender detail (viii) internet protocol (“IP”) address, in the following circumstances:

2.When you make a reservation, or opt for a package from our website or App or through the aid of our customer service team;

3.When you register with us, make a requisition for information pertaining to holiday packages, subscribe to our newsletters, enter competitions, share with us your experience or provide any other details in relation to a holiday package availed by you, send us queries or register for promotions;

4.When you set up a free account on our website or App or participate in surveys or provide us your feedback; and

5.When you engage with us in any online or offline event or portray your interest on any page hosted by us on a third-party platform or location or voluntarily provide your details for our promotions.

6.While you can browse certain sections of our Website or App, prior to registering as a member, certain activities (such as placing an order) require mandatory registration. We may use your contact information for sending you (i) offers based on your previous orders and your interests, (ii) payment reminder notices, (iii) travel vouchers and (iv) updates on the travel sector through our newsletters. In the event, you do not wish to receive such information, you may unsubscribe through the facility in the email message you receive.

How we use personal data

We use personal information to provide the services that you request. To the extent we use your information including personal information to market our services to you, we will provide you the ability to opt-out of such uses.

We may use your personal information for the following purposes, including but not limited to: (i) While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously. (ii) resolve disputes; (iii) troubleshoot problems; (iv) promote a safe service; (v) collect fees owed to us; (vi) cater to consumer interests while providing our services, (vii) inform you about online and offline offers, products, services, and updates; (viii) confirm your reservations with respective service providers; (ix) keep you informed of the transaction status; (x) send booking confirmations either via sms or WhatsApp or any other messaging service; (xi) customize your experience; (xii) detect and protect us against error, fraud and other criminal activity; (xiii) send any updates or changes to your booking(s);  (xiv) allow our customer service to contact you, if necessary; (xv) enforce our terms and conditions; (xvi) conduct research and analysis for improvising customer experience; (xvii) to conduct periodical audit; (xviii) customize the content of our website, mobile site and mobile app; (xix) contact you to send important information or notices etc (xx) request for reviews of products or services or any other improvements; (xxi) send verification message(s), WhatsApp or email(s); (xxii) validate/authenticate your account and to prevent any misuse or abuse. (xxiii) contact you on your birthday/anniversary to offer a special gift or offer and as otherwise described to you at the time of collection.

Marketing Promotions:

Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. WTT frequently sponsors promotions to give its Users the opportunity to win great tours and travels related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about fare sales in your area, special offers, new WTT services, other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals and other travel services) and marketing programs.  You may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals. We may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website the better and easier to use for our Users.

Use of Demographic and Profile Data

In our efforts to continually improve our product and service offerings, we may, from time to time, collect and analyses demographic and profile data about your activity on our Website and App. We identify and use your IP address to help diagnose problems with our server, and to administer our Website and App. Your IP address is also used to help identify you and to gather broad demographic information. the site collects the log file, and other standard tracking data which we use to evaluate site traffic and usage patterns. We may occasionally ask you to complete optional online surveys, which may require you to provide your contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website and App, providing you with content that we think you might be interested in and to display the relevant content according to your preferences.  We also use the aggregated information to evaluate products and services we may offer to you.

With whom we share your Personal Information

We may use and share your Personal Information obtained from you with our other corporate entities and affiliates for several reasons including but not limited to,

1.help detect and prevent identity theft,

2.confirm your reservations with respective service providers;

3.keep you informed of the transaction status;

4.send booking confirmations either via sms or WhatsApp or any other messaging service;

5.send any updates or changes to your booking(s);

6.allow our customer service to contact you, if necessary;

7.customize the content of our website, mobile site and mobile app;

8.request for reviews of products or services or any other improvements;

9.send verification message(s) or email(s);

10.validate/authenticate your account and to prevent any misuse or abuse.

11.contact you on your birthday/anniversary to offer a special gift or offer.

12.fraud and other potentially illegal acts;

13.co-relate related or multiple accounts to prevent abuse of our services;

14.to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity.

Those entities and affiliates may not market to you as a result of such sharing of personal information by us, unless you explicitly opt-in. We may disclose personal information in the following circumstances:

1.if required to do so by law or by law enforcement offices for investigating any civil or criminal offences; or

2.if such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

3.to legal, financial or other professional advisors of Walsons Travels, or

4.to enforce our terms of the Policy;

5.to respond to claims that an advertisement, posting or other content violates the rights of a third party; or

6.to protect the rights, property or personal safety of the users of our Website and App, or the general public.

We may share our data, to Suppliers such as hotels, airlines, transportation operators, visa authorities, DMC(s),car rental companies, or activity providers, etc, who fulfill and complete your travel reservations. All products and services provided by a third-party supplier are described as such on this website. We share personal information with such suppliers only to the extent necessary. However, we cannot place limitations on our suppliers' use or disclosure of your personal information. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through this website.

Business partners with whom we may jointly offer products or services. All products and services provided jointly with such business partners are easily identifiable by virtue of their names/ trademarks being associated with such products or services. If you choose to access these optional services, we may have to share your personal information, with those business partners. Please note that we do not control the privacy practices of these business partners and recommend you evaluate their practices before deciding to provide your personal information.

We may share our data, with our parent and/or subsidiaries or business partners that are committed to serving your online needs and related services, throughout the world. Such data will be shared for the sole purpose of enhancing your browsing experience. To the extent that these entities have access to your information, they will treat it as protectively as they treat information they obtain from their other members.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For e.g., we may tell our advertisers the most preferred airline, destination, etc. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

How long we keep your personal data

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting or statutory reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure or your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.

We may retain certain information subsequent to the closing of your account, for example if it is necessary to fulfill our legal obligations or to exercise, to maintain security, to prevent fraud and abuse and to defend or enforce our rights.

Where your personal data is no longer required, we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

Cookies

We use our as well as third parties’ data collection devices such as cookies on certain pages of our Website and App. Cookies are small files stored on your hard drive that assist us in providing services customized to your requirements, interests and preferences. We also offer certain features which are only available through the use of a cookie. Cookies may be used whether you choose to register with us or not. Third party vendors such as www.google.com (Google) may use cookies to serve advertisements based on your visits to this website. You may visit the website of the third party and choose to opt out of the use of cookies for interest-based advertising, if the third party offers such an option. We place both permanent and temporary cookies in your computer's hard drive. However, such cookies do not contain any of your personally identifiable information.

Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. WTT supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking WTT cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust. (Cookies Policy)

 How we protect your personal data

WTT takes the protection of your Customer Data seriously but, unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Customer Data, we cannot guarantee the security of your Customer Data transmitted through any channel, such as the Website; any transmission is at your own risk.

Notification of Modifications and Changes to the Policy

We reserve the right to change the terms of the Policy from time to time, as seem fit, without any intimation to you, and your continued use of the Website or App will signify your acceptance of any amendment to these terms. You are therefore advised to re-read the terms of the Policy on a regular basis. Should it be that you do not accept any of the modifications or amendments to the terms of the Policy, you may terminate your use of our services immediately.

Sharing of travelers’ photos and videos

By voluntarily submitting your travel photos or videos to WTT after availing our services, either on our Website or App or through email or any other medium of communication to us, you grant to WTT, a non-exclusive, perpetual, worldwide, royalty-free, transferable, and sub-licensable, license to edit, telecast, re-run, reproduce, use, syndicate, print and distribute the materials you submit, or any portion thereof, in or in connection with WTT and any of its affiliates’ websites, programming, platforms and/or App (the manner, mode and extent of which are subject to change without notice to you), in any manner, and in any medium or forum. You represent and warrant to WTT that you have the full legal right, power and authority to grant the aforementioned license to WTT. You further agree that your submission(s), and the exercise of the rights granted herein, pursuant to the aforesaid terms, do not and will not violate any applicable laws or regulations, or cause a breach of any agreement(s) entered by you with any third parties, and that none of the submission(s) will infringe any copyright, invade any right of privacy, right of publicity, contain any libelous or slanderous material, or infringe or violate any other intellectual property right or other right (including common law rights) of any other person or entity.

Security Precautions

We have implemented stringent security measures on our Website and App to safeguard against loss, misuse, and unauthorized alteration of the information entrusted to us. When you make changes to your account information or access it, we ensure the use of a secure server. Once we have possession of your information, we strictly adhere to rigorous security guidelines to prevent unauthorized access. When you express your intention to utilize any of our services on the Website or App, we will promptly transfer control to a designated and verified payment gateway, such as ATOM, Cashfree, Razorpay, CC Avenue or PayTM. These trusted payment gateways will handle your credit card, debit card, or other banking information securely and process the payment transaction.

Choice to Opt-Out

You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new WTT services, and other noteworthy items. We hope you will find these updates interesting and informative. If you so desire, you may opt-out of receiving non-essential (promotional, marketing- related) communications from us on behalf of our partners, and from us, in general, after setting up an account. You may also contact us, at care@walsonstravels.com, to unsubscribe to our newsletters, publications or any other material, or please click on the "unsubscribe" link or follow the instructions in each e-mail message

Further, please note that all information, including personal information provided by you is voluntary in nature. You may, at any time, withdraw your consent, in accordance with this Policy. However, in the event you withdraw consent to provide information, including personal information; you agree that you will no longer be permitted to use our services.

You can also access, modify, correct and eliminate information provided by you which has been collected by us. We will not retain any personal information for a longer period than is required for the purposes for which the personal information may lawfully be used or is otherwise required under any other law for the time being in force. In the event you are not agreeable to the terms and conditions under this Policy and you are presently availing our services, we request you to kindly withdraw your consent or modify your information, by writing to us, at care@walsonstravels.com and uninstall our App through which you may be availing our services.

Advertisement on website

We may use third-party advertising websites to serve advertisements when you visit our Website and App. Such websites may use information including your personal information in order to provide advertisements regarding goods and services that may be of interest to you. We cannot confirm or guarantee or take responsibility for the privacy practices or policies of such third-party advertising websites. We disclaim any liability towards any losses due to privacy infringement or other causes that you may suffer pursuant to access of such third-party advertising websites. We encourage you to read the privacy policies of the relevant third-party advertising websites prior to accessing them.

PERMISSIONS REQUIRED FOR USING OUR ANDROID, WINDOWS AND IOS MOBILE APPLICATIONS

When the WTT app is installed on your phone or tablet, a list of permissions appears and are needed for the app to function effectively. There is no option to customize the list. The permissions that WTT requires and the data that shall be accessed and its use is as below:

Permissions:

Device & App history: We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we intend to optimize your travel booking experience, use OS specific capabilities to drive great in-funnel experiences using components of device’s OS, etc.

Notifications: If you opt in for notifications, it enables us to send across exclusive deals, promotional offers, travel related updates, etc. on your device. If you do not opt for this, updates for your travel like PNR status, booking confirmation, refund (in case of cancellation), etc. will be sent through SMS.

Identity: This permission enables us to know about details of your account(s) on your mobile device. We use this info to auto-fill your email ID’s and provide a typing free in-funnel experience. It helps us map email IDs to a particular user to give you the benefit of exclusive travel offers, wallet cash-backs, etc. It also allows facilitating your Facebook, Twitter, Email, and Google login.

Location: This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch WalsonsTravels.com to make a travel booking, we auto-detect your location so that your nearest airport or city is auto-filled. We also require this permission to recommend you nearest hotels in case you are running late and want to make a quick last-minute booking for the nearest hotel. Your options are personalized basis your locations. For international travel, this enables us to determine your time zone and provide information accordingly. 

SMS: If you allow us to access your SMS, we read your SMS to auto fill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making a booking and you don’t need to move out of the app to read the SMS and then enter it in the app.

Phone: The app requires access to make phone calls so that you can make phone calls to hotels, airlines and our customer contact centers directly through the app.

Contacts: If you allow us to access your contacts, it enables us to provide a lot of social features to you such as sharing your hotel/ flight/ holidays with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We may also use this information to make recommendations for hotels where your friends have stayed. This information will be stored on our servers and synced from your phone

Photo/ Media/ Files: The libraries in the app use these permissions to allow map data to be saved to your phone's external storage, like SD cards. By saving map data locally, your phone doesn't need to re-download the same map data every time you use the app. This provides you a seamless Map based Hotel selection experience, even on low bandwidth network.

Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading, more hotel/ flights/ package options to choose from, etc.

Device ID & Call information: This permission is used to detect your Android ID through which we can uniquely identify users. It also lets us know your contact details using which we pre-populate specific fields to ensure a seamless booking experience.

Calendar: This permission enables us to put your travel plan on your calendar.

Transfer of information overseas

WTT’s Corporate Office is based in New Delhi, India. It is the place from where it carries its operations. Accordingly, Customer Data will be accessible to WTTs offices and appointed agents based out of India. This means that Customer Data will be transferred to, and stored at, a destination outside of your country and outside the European Economic Area ("EEA"). If you are an EU resident, and we transfer Customer Data outside the EEA, this is done on the basis that it is necessary in discharge of the services rendered to you by WTT or its agents.

EU data subject rights

If you are a resident in the EU, you may have certain rights in relation to the Customer Data we hold about you, which we detail below. Some of these only apply in certain circumstances where WTT is holding authority of the data and legally/contractually allowed as per the local laws as set out in more detail below. We also set out how to exercise those rights.

1.Right to information - including contact details to the DPO, the purposes for processing Personal Information and the rights of the individual.

2.Right to access the Personal Information that are processed

3.Right to erasure (“Right to be forgotten”)

4.Right to rectification

5.Right to restriction of processing

6.Right to data portability of the Personal Information supplied to WTT by the EU resident

7.Right to object (opt-out) to processing (unless WTT otherwise has compelling legitimate grounds)

EU residents can exercise these rights by raising a request directly at care@walsonstravels.com.  

WITHDRAWAL OF CONSENT AND PERMISSION

You may withdraw your consent to submit any or all Personal Information or decline to provide any permission on its website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to care@walsonstravels.com.

ELIGIBILITY TO TRANSACT WITH WTT

You must at least 18 years of age to transact directly with WTT and also to consent to the processing of your personal data. Minors are not eligible to register for, or use, or purchase the products and services available on this website. We do not knowingly collect or solicit any personal information from any minor.

CHANGES TO THE PRIVACY POLICY

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.

You may always submit concerns regarding this Privacy Policy via email to us at care@walsonstravels.com WTT shall endeavor to respond to all reasonable concerns and inquires.

Confidentiality

You further acknowledge that we may provide you certain information (apart from information available on the Website and App, which is under public domain) which is designated confidential by us. You agree that you shall not disclose such confidential information without our prior written consent. Further, your information shall be regarded as confidential and therefore, will not be divulged to any third party, unless if legally required to do so to the appropriate authorities or otherwise permitted in terms of this Policy.

Consent

By using this website/App, you consent to the collection, use, and storage of your information by us in theanner described in this Privacy Policy and elsewhere on this website/App.

Disclaimer

As a user of the Website and App, you understand and agree that you assume all responsibility and risk for your use of the Website and App, the internet generally, and the documents you post or access and for your conduct on and off the Website and App. Your use of site is subjected to our Policy. If you do not agree to this, we kindly request you not to use this portal.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By Email: care@walsonstravels.com

By Phone: +917827686081

Grievance Officer:

In accordance with Information Technology Act 2000 and the rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Mohd Faisal

Walsons Travels and Tours Private Limited

156-D-4, 3rd Floor,

Sarai Jullena

New Delhi -110025

Contact:  +91-845-999-00-99

E-mail: care@walsonstravels.com

Claims of copyright infringement

If you believe in good faith that materials hosted by us infringe your copyright, please let us know by e-mailing us at care@walsonstravels.com